"Collecting information with care" – Opal Symes (LCA 2020)



Opal Symes

How do you sign up to a website, if you don’t have a first name? Or a name that doesn’t fit in 30 characters?
How are you supposed to buy an airline ticket if the gender on your passport isn’t available on the dropdown?

I will cover how to build forms so that they can handle these stress cases. By asking the right questions, in the right way, and supporting the full range of answers; we can build forms that collect the required information without excluding users.

I will explore these forms through a series of real-world scenarios. I’ll discuss the needs of the application, how to collect the right information,…

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